RETURNS POLICY

If you experience any problems with any of our goods, please contact us first via e-mail: hello@craftypossums.com.au

Many of our goods are hand-made or hand dyed and one of a kind. This means they have their own quirks and personality. However, if any products you receive from us prove to be faulty we will arrange for a replacement or refund - whichever you prefer. Please contact us before returning faulty goods to arrange postage.

Should you wish to return any goods which are not faulty, please ensure you return them to us within 30 days of receiving the goods. We will arrange for a full refund of the cost of the goods once we receive them, providing the items are unused, and in 'as new' condition. We will not be able to cover the cost of postage.

We cannot refund patterns.

CANCELLATION POLICY

You can cancel any goods ordered, from the point at which they are ordered, up until the point at which they are posted. A full refund will be given for the goods canceled and postage re-adjusted to suit partial order cancellations. This may delay postage of the remainder of your goods.

The time from placing your order to when we post your order may only be a few hours.  If goods have already been posted before you are able to cancel, you may return unwanted items at your own expense and a refund will be provided for the returned goods if unused and in good condition.